Warmlite heating

UK orderline & customer service: 0333 220 6056

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Terms and Conditions, Delivery and Shipping, Refunds and Returns

WE ADVISE TAKING THE TIME TO READ THESE TERMS AND CONDITIONS BEFORE YOU ORDER. WE WOULD ALSO RECOMMEND KEEPING A COPY OF THESE TERMS AND CONDITIONS - ALONG WITH A COPY OF YOUR ORDER - AS A USEFUL REFERENCE FOR THE FUTURE.

The contract between us

These Terms and Conditions apply to all goods supplied by us RKW Ltd. Company Number: 2784084. Reg in England: 844 2711 35

Until we receive your order, and our confirmation of that order has appeared on your computer monitor, no contract exists between us for the sale of goods. As soon as our confirmation arrives with you, a legal contract exists between us.

You have a right to cancel the contract subject to the terms below (See Section 5. Cancellation / Returns and Refunds)

These Terms and Conditions may be changed without notice, but will only apply to future sales agreements.

Definitions

To make things easier to read, here are some of the key words explained.

'You/your' refers the person who buys goods from the seller.

'Consumer' has the meaning stated in section 12 of the Unfair Contract Terms Act 1977.

'Goods/products' refers to the items you agree to buy from the seller.

'List Price' means the price promoted by the seller. This may be changed by the seller at any time.

'Seller' means RKW Ltd. Company Number: 2784084. Reg in England: 844 2711 35. Address: Sutton House, Berry Hill Road, Fenton, Stoke-on-Trent, Staffordshire ST4 2NL.

'Terms and Conditions' refers to the terms and conditions we have included in this document, along with any special terms and conditions agreed in writing with the seller.

1. General points

1.1. These Terms and Conditions apply to all contracts involving products you buy from the seller, and will override any other communication or documents you may create.

1.2. Your product orders will be considered an offer from you to buy products subject to these Terms and Conditions and are dependent on the seller accepting your order. The seller reserves the right not to accept your order.

1.3. When you accept delivery of a product from the seller, it will be conclusive evidence that you accept these Terms and Conditions.

1.4. Changes to these Terms and Conditions will not apply unless the seller agrees in writing.

1.5. Your statutory rights as a consumer are not affected by anything in these Terms and Conditions.

2. Price and Payment

2.1. The price you pay for the product will be that featured in the current seller price list, however published. This may be on the seller's website or in the sellers quotation on the date you place your order or as you agree with the seller. All seller prices include VAT and exclude delivery charges.

2.2. You must pay the full price for the goods, including VAT and delivery, before the seller will despatch your order.

3. Delivery

3.1. Before delivering your goods, one of the seller's representatives will confirm the delivery address and other details, based on the terms you agreed with the seller when you placed your order.

3.2. The seller will attempt to deliver your goods within seven days of you placing your order. If you wish to make other arrangements, you will have to make arrangements to take delivery in line with the agreed changes.

3.3. The Seller will always try to meet stated delivery dates. But if the delivery date is not critical, the seller will not be liable for any losses, costs, damages or expenses you, or any third-party incurred, either directly or indirectly, because of the estimated delivery date not being achieved.

3.4. When you place your order, some products may be out of stock. If the seller can't deliver the products within seven days (see Clause 3.2) one of the sellers representatives will contact you to explain the position and you will have the option to cancel your order, get a total refund or choose to have your order delivered at a later date.

3.5. Once the goods have been delivered, title and risk in the goods will pass to you.

3.6 If you place your order before 11am, RKW will aim to deliver you goods the following day, if next day (Parcelforce) service has been selected. This does not apply where weekends are involved. Delivery will cost £5.95. Alternatively your goods will be transported by Yodel on 2-3 working days service at £4.95. When you are ordering, always make sure you fill in your contact details on the checkout screen.

3.7. If you want goods delivered to the Highlands, Islands or the Republic of Ireland, you should check with a seller representative from before you order, because shipping charges depend on size, weight and destination. Unless there are clear indications to the contrary, the seller will ship your goods within two days of you placing your order. The seller will give you notice of any delays or cancellations.

4. Warranty

4.1. Depending on the product, the seller offers a standard one-year warranty. You will find the length of the warranty confirmed in the instruction manual for the product. If you ask for a refund, the seller will use the order number you give us, to check the date you bought the product. If you have had the product longer than the agreed warranty period, we will not be able to give you a refund. Read more on how to extend your warranty.

5. Cancellation / Returns and Refunds

5.1. The seller delivers many thousands of products and only a small fraction prove faulty. Of course, the seller understands how difficult this might be for you. That’s why we have no-quibble returns, refund or replacement policy to make sure our customers always feel they are receiving the highest levels of service.

5.2. You should check the goods as soon as they arrive, and let the seller know if there is any damage or if anything does not meet the terms of your contract. You should do this by letter, email or fax within seven days of delivery, excluding Saturday, Sunday or Bank Holidays.

5.3. If the defective goods are large, then the seller will arrange for collection. For smaller items, you should return them to the seller who will, after agreeing that the goods are defective, will deliver a replacement or a total refund. This will include delivery costs, if appropriate, and any return mailing costs.

5.4. When you return goods, you must make sure the order number is clearly visible on the packaging. You will find the number on the order confirmation email which is sent to you automatically once you have paid for the product. If you haven't got the order number, the seller will provide you with one.

5.5. If the seller decides that the damaged goods are due to your actions, you will be liable for the costs of making good the damage.

5.6. If you have bought the goods on the internet, by mail order or by phone/fax, you have the right, in addition to any other rights, to return the products and get a total refund. However, you must let the seller know by letter, fax or email with seven working days of the date of your purchase. You must pay for the return the goods. The seller advises using recorded or special delivery. You should take out appropriate insurance for the total cost of the goods, including delivery charges, if applicable - except for return postal costs incurred if the product is faulty and you return the products within 30 days of cancellation.

5.7. Returns address: Customer Support. Warmlite Heating. Sutton House, Berry Hill Road, Fenton, Stoke-on-Trent, Staffordshire ST4 2NL. Email address: sales@warmliteheating.co.uk Tel: 0333 220 6056.

5.8. When you return products, their condition should be similar to that when delivered the seller. You should return the product complete will all packaging, if originally supplied. All the products you return should be complete, because incomplete returns will not qualify for a refund, and will be classified as unauthorised.

5.9. You must return the goods with your name, address, telephone number and email address. The seller may get in touch with you before the date the refund is due, to ask for the product’s serial number and the fault details to forward on to the manufacturer. Any unauthorised goods returned to us will be managed with on receipt.

You should allow three days for the seller to complete a return. Refunds will be applied to the card you used to pay for the product.

6. Damages

6.1. If the product is damaged on delivery, you should itemise and describe the damages clearly on the driver's delivery note when you sign for the goods. Also, you should immediately contact the seller to give them details of the damage.

7. Warranty

7.1. The sellers' standard 12-month warranty applies to all products.

8. Guarantees

8.1. As a buyer, your have statutory rights, but the seller also guarantees all goods against bad workmanship and poor materials for up to 60 days from the date the goods were delivered.

9. Limitation of liability

9.1 Nothing in these Terms and Conditions shall limit or exclude the seller’s liability for:

  • (a) death or personal injury caused by its negligence, or the negligence of its employees, agents or subcontractors (as applicable);
  • (b) fraud or fraudulent misrepresentation;
  • (c) breach of the terms implied by section 12 of the Sale of Goods Act 1979; or
  • (d) defective products under the Consumer Protection Act 1987.

9.2 Subject to clause 10.1:

  • (a) the seller shall under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with these Terms and Conditions and/or any goods/products purchased thereunder; and
  • (b) the sellers total liability to you in respect of all other losses arising under or in connection with these Terms and Conditions and/or any goods/products purchased thereunder, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of the relevant goods/products.

10. Severance

10.1. If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be modified to the minimum degree necessary to enable that term or provision to become valid, legal and enforceable, and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid, illegal or unenforceable provision so modified.

11. Governing law and jurisdiction

11.1 These Terms and Conditions shall be governed by and construed in accordance with the law of England and Wales and the parties hereby submit to the exclusive jurisdiction of the English courts.

12. Privacy Policy

12.1. Our Privacy Policy can be found at www.warmliteheating.co.uk. Please read it carefully, as it will help you understand how we use and protect all the information you give to us.

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